Program Manager

Program Manager

Location: Glynco, GA

Clearance: Public Trust

Provide overall leadership and guidance for all contractor personnel assigned to the task order, including assigning tasks to contractor personnel, supervising on-going business and technical efforts, and managing overall task order performance.

· Responsible for overall management and daily operations of the technical team.

· Ensures technical solutions and schedules are implemented in a timely manner.

· Performs enterprise wide integration planning and interfaces with other functional areas and entities to coordinate solutions and activities.

· Responsible for problem documentation / tracking / management / resolution; resource coordination and delivery for all tasks.

· Provides guidance and input to various boards and planning teams. Oversees quality control and continuous improvement processes.

· Leads and trains the Team to achieve an excellent customer satisfaction rating, interfaces with the customer and stakeholders to obtain level of satisfaction feedback.

· Promptly notify the Government PM and COR of all issues or problems requiring the Government’s involvement, reporting or response.

· Build and submit task order deliverables.

· On-board new contractor personnel through all requirements to include standard security and building procedures.

· Provide overall leadership and guidance for all contractor personnel assigned to the task order, including assigning tasks to contractor personnel, supervising on-going business and technical efforts, and managing overall task order performance.

Required:

· Bachelor's degree in subject matter area, or closely related discipline

· Five (5) or more years of IT Service Desk managerial experience

· Excellent verbal and written communication skills including the ability to clearly articulate technical and strategic level matters to a variety of audiences.

· Proficiency in Microsoft Office Applications.

Preferred:

· Project Management Professional (PMP) or Program Management Professional (PgMP)

· Microsoft Certified Help Desk Professional

· ITIL v4 Foundation Certified

· CompTIA, Security + and A+ Certified

Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure.

Integral is headquartered in Tysons Corner, VA and serves clients throughout the country.

We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Give us a try and become part of a curated group of professionals at Integral Federal!

Our package also includes:

· Medical, Dental & Vision Insurance

· Flexible Spending Accounts

· Short-Term and Long-Term Disability Insurance

· Life Insurance

· Paid Time Off & Holidays

· Earned Bonuses & Awards

· Professional Training Reimbursement

· Paid Parking

· Employee Assistance Program

Integral is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, military/veteran status, physical or mental disability, or any other protected class.