Data Center Operations Manager

Data Center Operations Manager

Location: Memphis, TN

Clearance: Public Trust

We are currently searching for a talented Data Center Operations Manager in Memphis, TN 

About the Job

You will be providing IT Infrastructure Operations Support Services (IOSS) to meet current and emerging operational requirements for the U.S Treasury’s IT Infrastructure environment as a Data Center Operations Manager.  

Job Requirements 

Have 5+ years’ experience managing Data Center Operations on a Government Contract. Data Center support is needed 365 days a year, twenty-four (24) hours a day, seven (7) days a week (24x7) at all primary Data Centers, or the ability to monitor and respond onsite within a pre-defined SLA, and remotely for services hosted by third party Cloud Service Providers (CSPs) within one hour of an incident that cannot be resolved remotely. The Data Center operations and administration services are the activities associated with the provisioning and day-to-day management of the installed systems and software environment. Data Center operations services encompass major hardware and infrastructure software platforms including server platforms, databases, application servers, operating systems, IP-based networks, and remote access services. 

The Data Center Manager will be responsible for

• Daily Standup briefings and Daily Status Reports (SITREP’s) are provided to the government PM and staff.
• Submit a weekly Desk Side Services Report which includes graphs and metrics that support the performance and SLA agreements.
• Submit a monthly Data Center Operations Report.
• Produce ad hoc reports as requested by Treasury management or the COR.
• Provide a monthly and quarterly reviews of performance metrics
•  Data Center operations and administration services activities associated with the provisioning and day-to-day management of the installed systems and software environment.

The Data Center Operations Manager is responsible for overall operation of Data Center contract staff, to include ensuring reporting, escalations and staffing are adequate to the needs. This may entail adjusting shifts to accommodate changes in call volumes and ensuring that staff is properly trained for the types of tickets received. In addition, certain operational modes – such as business continuity and disaster recovery – demand planning, and preparedness to ensure business resilience and agility. Changing business demands require an agile IT infrastructure that can rapidly transform the Data Center from IT expenditure into a value-based business service capability. Data Center management provides coverage of systems, IT Security, business continuity, and disaster recovery. Data Center staff are well versed in network management and will work alongside other teams in O&M and troubleshooting activities at a senior level. Senior Data Center staff are expected to have engineering as well as Administrator skill sets.

Required:

• Bachelor’s Degree
• U.S Citizenship and a High-Level Public Trust (Tier 4/BI) is required.
• 5+ years’ experience in managing a Data Center Operations

Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure.

Integral is headquartered in Tysons Corner, VA and serves clients throughout the country.

We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Give us a try and become part of a curated group of professionals at Integral Federal!

Our package also includes:

· Medical, Dental & Vision Insurance

· Flexible Spending Accounts

· Short-Term and Long-Term Disability Insurance

· Life Insurance

· Paid Time Off & Holidays

· Earned Bonuses & Awards

· Professional Training Reimbursement

· Paid Parking

· Employee Assistance Program

Integral is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, military/veteran status, physical or mental disability, or any other protected class.