Information Technology (IT) Lead

The Information Technology Lead supports the Defense Language Institute Foreign Language Center (DLIFLC) Academic Network Labor Contract to administer, maintain, secure, and accredit the DLIFLC Academic Network, which provides the IT environment for 100% of the DLIFLC teaching and instructing for all students, staff, faculty, and guests in a learning environment at the unclassified level.

· Provides the highest level of support to end users by handling service requests that have been escalated by lower tiers.

· Support will be provided onsite, remotely, over the phone, or via email.

· Develop solutions for complex network, desktop, and server problems.

· Analyze existing systems and make proactive recommendations for improvements. Develops, maintains, and implements all systems, applications, and networking configurations.

· Manage:

• o Desktop/notebook/tablet device set-up
• o Installation and configuration of organization-specific applications
• o Respond to and resolve service desk incidents
• o Attend IT-related meetings
• o Device support: This includes installing, troubleshooting, maintaining, and repairing computers, printers, and other peripheral devices.
• o Remediate information assurance vulnerabilities

Required:

· BA/BS from an accredited college or university with a minimum of 5+ years experience or substitute with AA/AS with 7+ years experience.

· Require anyone of the following IAT Level II (CySA+, Security+, CND, or SSCP) Certification and CE/OS Certification.

· PMI Certification required.

· Windows or Apple Certified Technician.

· Advanced knowledge of current Microsoft desktop and server operating systems.

· Advanced knowledge of Microsoft SQL, Exchange, SharePoint, and other server applications.

· Advanced knowledge of computer and server hardware.

· Familiarity with network troubleshooting.

· Familiarity with Ivanti Management Suite, Microsoft SCCM, or Jamf Pro.

· Professional customer service skill

· Must be resourceful and able to take initiative in a dynamic environment.

· Ability to troubleshoot technical problems effectively and efficiently.

· Secret Clearance

Salary Range: $120,000 - $160,000

The above salary range represents a general guideline. Integral Federal considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.

Depending on the position, employees may be eligible for overtime, shift differential, and/or discretionary bonuses in addition to base pay. 

Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure.

Integral is headquartered in McLean, VA and serves clients throughout the country.

We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Give us a try and become part of a curated group of professionals at Integral Federal!

Our package also includes:

· Medical, Dental & Vision Insurance

· Flexible Spending Accounts

· Short-Term and Long-Term Disability Insurance

· Life Insurance

· Paid Time Off & Holidays

· Earned Bonuses & Awards

· Professional Training Reimbursement

· Paid Parking

· Employee Assistance Program

Equal Opportunity Employer/Protected Veteran/Disability