Business Intelligence Analyst Senior

The Business Intelligence Analyst Senior supports the U.S. Coast Guard (USCG) Surface Forces Logistics Center (SFLC) modernization of logistics applications and workflows is essential to ensuring the sustainment of surface fleet operations and aligning with broader DHS digital transformation efforts.

· Conduct in-depth data analysis and utilize advanced analytics techniques to identify trends, patterns, and anomalies, providing insights into operational bottlenecks, areas for improvement, and potential risks.

· Lead the collection, analysis, and interpretation of operations data to inform strategic decisions.

· Develop and maintain key performance indicators (KPIs) to track the efficiency of the operational teams. Program and monitor regular reports and dashboards to senior management on performance metrics and insights.

· Collaborate with operations managers to understand business challenges and identify opportunities for process optimization through data-driven insights.

· Quantify the impact of proposed process changes and track the effectiveness of implemented solutions.

· Analyze customer feedback and team performance metrics to drive improvements in customer satisfaction (NPS) while optimizing efficiencies in loan origination processes.

· Collaborate with risk management teams to develop analytics frameworks that address and mitigate production risks. Focus on root-cause analysis to streamline processes and reduce operational risk.

· Work to ensure data accuracy, consistency, and integrity within home loans operational systems and reporting tools.

· Collaborate with IT and data governance teams to identify and resolve data quality issues.

· Document data sources, definitions, and reporting methodologies to ensure consistency and transparency.

· Perform ad-hoc analysis to support specific business needs, strategic initiatives, and regulatory requirements.

· Participate in cross-functional projects related to system enhancements, new product launches, or operational efficiency programs.

· Act as a trusted advisor to home loans operations leaders, providing data-driven recommendations and insights.

Required:

· MA/MS with 10 years of experience in the conduct of in-depth and complex research, evaluations, business intelligence, and market studies to obtain information on emerging technology needs and capabilities OR

· BA/BS with 12 years of experience

· Strong proficiency in MS Excel, MS PowerPoint, and other MS Office Suite products.

· Strong analytical background in gathering and interpreting complex amounts of data and excellent communication skills.

· Public Trust Clearance

Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure.

Integral is headquartered in McLean, VA and serves clients throughout the country.

We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Give us a try and become part of a curated group of professionals at Integral Federal!

Our package also includes:

· Medical, Dental & Vision Insurance

· Flexible Spending Accounts

· Short-Term and Long-Term Disability Insurance

· Life Insurance

· Paid Time Off & Holidays

· Earned Bonuses & Awards

· Professional Training Reimbursement

· Paid Parking

· Employee Assistance Program

Equal Opportunity Employer/Protected Veteran/Disability